Store Policies
Thank you for choosing Cayla’s Bridal Boutique. We appreciate your business and would like to make sure your experience exceeds your expectations.
Please read and understand the following store policies.
*Changes cannot be made once the order has been placed.
*Sizing:
Cayla’s Bridal Boutique can only suggest sizes based on customer measurements and manufacturer size charts. The size chosen is your decision. In most cases, alterations are necessary to ensure proper fit. Once measurements and sizing have been taken for your order, it is your responsibility to check these measurements and to indicate if you feel that these measurements are incorrect in any way. We will not be held responsible for any weight loss/gain or any other changes in your measurements after the product has been ordered.
*Alterations:
All changes and any alterations on the dress after ordering are the customer’s own responsibility and at their own cost. Cayla’s Bridal Boutique can assist with alterations on request at a fee.
*Special requests:
Orders which are non-standard (including but not limited to design changes, and specific colour requests), may be subject to a surcharge which will be agreed upon before confirming your order.
*Colour Matching:
Actual dress colours may vary. This is due to the fact that every computer monitor, laptop, tablet and phone screen has a different capability to display colours and that everyone sees these colours differently.
*Limitation of Liability:
Cayla’s Bridal Boutique cannot be held responsible for manufacturer defects or delays beyond our control. We do, however, guarantee our best efforts before and after problems arise. If delivery of the product is delayed arriving with us by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay.
*Payment Policies:
Customers are required to pay a 70% non-refundable deposit on the date of their order. The remaining 30% is to be paid once the designer has completed the dress. Once you have paid the outstanding balance, the dress will be shipped to us, and from there on it will be couriered to you locally or, by arrangement, can be collected in person.
*Veils, Jewellery & Other Accessories:
Customers are required to pay 100% at the time of ordering.
*Cancellations & Changing Your Mind.
All payments are non-refundable, regardless of whether you change your mind and/or no longer require your item. Please refer to the refund policy for exceptions.
*Refund Policy
• Please note that no refunds will be approved if we receive incorrect information regarding the colour of your dress, the type, the size, or the wrong delivery address. Therefore, please review your order at least twice before you submit it.
• No refunds will be approved for unforeseen circumstances which Cayla’s Bridal Boutique does not have direct control over, such as Customs and Shipping delays.
• No refunds will be approved on any dresses that are on Sale.
• We will not approve any refunds if you imagined the dress would fit differently on you. Please make sure of the style you choose.
*Shipping Policy
Companies used to ship our products include FedEx, UPS, DHL & Aramex which usually takes an estimate of 5-15 business days for delivery depending on Custom Clearance as well. The production time varies for each dress. Once the product has been shipped, you will receive updates on the shipment once shipped. Cayla's Bridal Boutique will not be held liable for any items stolen, lost, or damaged packages.
*Privacy Policy
Cayla's Bridal Boutique knows that you care how your information is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. By visiting caylasbridalboutique.co.za, you are accepting the practices described in this Privacy Policy.
What Customer Information Does caylasbridalboutique.co.za Gather?
The information we collect from customers helps us personalize and enhance your shopping experience. Here are the types of information we gather:
Information You Provide Us: We receive and store the information you enter on our website as you complete a transaction, place an order or return a purchase. This includes your name, address, phone number, and email address. When you provide us with your personal information, we imply that you consent to our collecting it and using it for that specific reason only.
Automatic Information: we receive and store the information whenever you interact with us. This includes your internet protocol (IP) address, and your location. This will help us provide a better platform and service with your browser and operating system.
Email Communication: we receive your email address when you create an account or sign up for our e-newsletter. We will send you notices, and updates about new products or helpful tips. If you do not wish to receive such emails or mails in the future from us, please email us at caylasbridalboutique@gmail.com with “Unsubscribe” in the subject line.
DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. We store all passwords in encrypted format. Order information including name, order, address, phone, and email address are stored securely on our servers.
COOKIES
As you browse our site, your preferences are remembered through temporary use of cookies. Cookies enable our system to monitor the navigational preferences.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, and you have given your consent to allow any of your minor dependents to use this site.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
QUESTIONS AND CONTACT INFORMATION
If you have any questions or suggestions regarding our privacy policy, please email us at sales@caylasbridalboutique.co.za/caylasbridalboutique@gmail.com.